Heartland Bank want your experience with eHub to be rewarding and we are committed to answering your questions and resolving issues as quickly as possible. Here are answers to the most frequently asked questions (FAQ) about registration, forgotten password, contacts and more.
What is eHub?
eHub is Heartland Bank’s online learning portal for Intermediaries. eHub has been designed to provide online learning and development resources to support you in achieving your accreditation. All courses you’ll complete will play an important role in ensuring we’re acting responsibly, ethically and with our customers’ best interests at heart.
What's so special
about eHub?
• Easy to use, hardly any PC skills required
• You can access it anywhere via Internet access
• Access it any time, at your convenience, at work or home
• With online training, do a little at a time, or a longer session - whatever suits your schedule. Work at your own pace
• In some courses you can share your experiences in discussion groups, and/or work with a tutor
• eHub automatically sends approval requests to your appointed manager
• Managers can track training activity through simple training reports
• Advanced search features let you choose the right course from the wide range of training available to employees. Search on Provider, Delivery Method, Target Audience, Competency or Keyword.
How can I access eHub?
eHub is available 24/7 via an Internet connection. eHub is available on many platforms (i.e. Internet Explorer 6+, Firefox, Safari, Mobiles...)
Getting Started
The first step is to log in with your user name and password, which have been provided to you by your Heartland Bank representative. When you first log in successfully you will be prompted to reset your password. Please follow the online instructions.
Forgotten Password
Use the Forgotten Password link on the front page of eHub and follow the prompts to reset your password.
How can I change
my personal information?
You can change your personal information at any time. Look for your ‘Personal Details’ page and update the fields necessary then submit.
Contact
If you are having difficulties using eHub please use the appropriate help
contacts as listed below:
Customer Centre
Email:
dealersupport@heartland.co.nz
Phone:
0800 85 40 40